Support

We usually reply within two business days.

Get in touch

Email support@snapreceipt.app. Tell us which iPhone you have and what iOS version it runs — it saves a round trip.

For anything about your data or this app's privacy, write to support@snapreceipt.app.

Common questions

Does my data leave my phone?

Not unless you turn on backup. Receipt scanning, voice transcription and the assistant all run on the device using Apple's on-device model. Backup is a paid feature and it is off by default.

Do I need an account?

No. The app works fully offline with no account. An account is only needed if you want to back up and sync across devices.

The assistant read my receipt wrong.

It happens, especially with creased, faded or badly lit receipts. Every field it extracts is editable — tap the expense and correct it. Check anything that matters before you rely on it, particularly for tax.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled on your iPhone: Settings › your name › Subscriptions › SnapReceipt. Cancelling stops future renewals; it does not refund the period already running. Refunds are handled by Apple.

I switched phones and my data is gone.

Data lives on the device. If you had backup switched on, sign in with the same account on the new phone and it will restore. Without backup there is nothing on our side to recover — that is the trade-off of keeping everything local.

How do I delete my data?

Deleting the app removes everything stored on the device. If you have an account, email support@snapreceipt.app and we will delete what is stored server-side.